Return Policy

Akher Al Ankoud offers returns for products within fifteen (14) days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return cannot be returned under any circumstances. 

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or with the courier if you paid in cash. 

 

If you wish to return an item(s), please make sure that the item(s) are in full accordance with our Return Policy:

Items must be sent back within 14 days of the delivery date.

Items must be sealed, unused, unworn, unwashed, and have original tags attached.

All merchandise must be returned in its original packaging.

 

Refunds will be only on the cost of products. Any shipping or processing fees will not be refunded.

In case Order returns, exchange or cancellations, you will not be able to reuse the coupons or the reward points used for that order

 

If you’d like to return your item, please contact admin@akher.net or our customer service number 01011115286 to submit a return request.

 

Reasons for returning an item:

1- Change of mind applicable for all categories except electronics

2 Wrong size

3- Damaged/Broken

4- Fake

5- Wrong

6- Defective

 

 

Akher Al Ankoud shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.